Return and Exchange
At DIVINE, customer satisfaction is our priority. In the event of receiving faulty items due to manufacturing defects, we offer returns or exchanges within 10 days from the receipt of the original order. All returns and exchanges are subject to the following terms and conditions :
- As per our standard policy, returned items must have tags still attached and be returned in original packaging.
- All items must be UNWORN, UNALTERED, UNUSED, AND FREE OF DAMAGES.
- The delivery fee to return the item to us shall be borne by the customer.
- All discounted/sales and personalized items are final and cannot be returned or exchanged.
- We allow exchange only and no cash refund except for no-stock items.
- A final inspection will be done to ensure all items are in the original condition before processing your returns.
If you have any concerns or questions, please Contact Us prior to return.
Please note that slight imperfections are part of the material’s charm.
Return Shipping Address: