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Free Trial Policy

  1. We offer Free Trial up to 1 day, commence upon the receivable of the product(s) by customer with terms and conditions apply.
  2. Customer to purchase the trial product(s) based on our list price.
  3. We will fully refund customer if product quality does not hold up to customer’s expectations.
  4. Customer may use the product(s) during the trial period and agrees to take care of the product(s), prevent any misuse/damage.
  5. Items with damages cannot be returned and refunded.
  6. Product(s) care instructions are included.
  7. Customer shall retain the original packaging with Product Tag attached on bag for product return.
  8. Prior to returning of the product(s), customer shall email to [email protected] with following details:
    1. a. Customer name as per provided in the invoice
      b. Contact Number
      c. Invoice Number & Order Number
      d. Picture (one) of the Return product
      e. Bank Details (Bank and account number)
  9. Upon receipt of your item(s), and subject to inspection by our team, we will proceed with the refund via online transfer of the transacted amount and notify customer via email within 10 working days.
  10. Return shipping cost will be borne by customer.
  11. Refund not applicable to personalised items.
  12. Refund/Return/Free trial not applicable for sales item.

Our hope is that you will be well happy and delighted by our Divine product. We will do our best we can to serve you better!

Return Shipping Address:

3rd floor, Unit 10.3 (B),
Block A, The Laksamana Commercial Suites,
Jalan Laksamana Cheng Ho.
93350, Kuching.
Sarawak. Malaysia

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